Frequently Asked Questions
How do you determine the value of my gold?
Our offers are calculated based on two main factors: the purity (carat) of the gold and its weight in grams. Gold purity ranges from 9ct (the lowest purity we accept) up to 24ct (pure gold). While our offers fluctuate according to the live market “spot” price, please note that our payout rate is a percentage of this trading price, not the full market value itself.
What items do you buy?
We buy any items made from gold, silver, and platinum, regardless of their condition. We also purchase diamonds and bullion, including gold and silver Krugerrands.
Do you buy items that are broken or damaged?
Yes, absolutely. We purchase precious metals strictly for their raw metal weight and purity, not as completed pieces of jewelry. You are welcome to bring in broken chains, damaged rings, mismatched earrings, or bent bangles.
Do I need to make an appointment?
Yes, we request that all clients phone ahead to schedule an appointment. Verifying precious metals and processing secure payments takes time, and we schedule appointments to ensure you never have to wait.
How quickly will I be paid?
Payment is made via immediate EFT directly into your bank account as soon as the assessment is complete. We provide proof of payment instantly. Should there be a minor banking delay, you are welcome to relax in our secure waiting room until the funds reflect in your account.
Is the assessment really free and without obligation?
Yes. Our consultations are 100% free of charge. If you have items and are unsure of their authenticity or metal content, you are welcome to bring them in. We will assess them and determine their metal value at no cost to you.
What if I think your offer is too low?
There is absolutely no pressure to sell to us. If you feel our offer is low, we actively encourage you to shop around and compare prices. To help you do this, we will even provide you with the exact results of our assessment (weights and purities) to use when getting other quotes.
Is it safe to bring my jewelry to your premises?
Your safety and privacy are our top priorities. All of our offices are located within highly secure, access-controlled corporate buildings with minimal external signage, ensuring your transaction is completely safe, secure, and discreet.
Where are you located? Do you travel to clients?
We have secure, permanent offices in Century City and Tygervalley, – Willowbridge shopping center. While we prefer clients to visit our secure branches, traveling to a client is done strictly at our discretion based on the nature of the transaction.
How does the global gold price affect what I am paid?
The “spot price” is the international trading price that refineries receive when they sell pure gold or silver. Because we eventually sell all recovered precious metals to refineries to be melted down and recycled, our buying rates mirror the global market. When the international gold price goes up, our payouts rise accordingly; when the market dips, our prices adjust to match current market conditions.